Refund policy

Every item we sell is printed for you after you order it. Nothing sits in a warehouse, so we cannot restock a returned item and resell it. That shapes the policy below.

 

WHEN WE REFUND OR REPLACE, NO QUESTIONS ASKED

 

Contact us within 30 days of delivery and we will replace the item or refund you in full, your choice, if any of the following is true:

 

The item arrived damaged, misprinted, or defective.

You received the wrong item, wrong size, or wrong colour from what your order confirmation says.

Tracking shows the parcel was lost in transit or never delivered.

Your order arrives materially later than the delivery window we quoted at checkout.

 

You do not need to ship the item back to us in these cases. A photo of the problem is usually all we need, and it helps us catch a printing fault before it reaches anyone else.

 

SIZING AND CHANGE OF MIND

 

Because each item is made to order, we cannot accept returns for a change of mind, or because an item fits differently than expected. Our garments generally run true to size. Sizes are shown on the product page, and if you are between sizes or want measurements for a specific item, email team@fusehq.cloud before you order and we will check for you.

 

If you realise you have made a mistake, contact us immediately. If the item has not entered production yet we will change or cancel it at no cost.

 

HOW TO REACH US

 

Email team@fusehq.cloud with your order number and, where relevant, a photo. We aim to reply within one business day.

 

REFUND TIMING

 

Approved refunds are issued to your original payment method. Your bank or card issuer usually posts the funds within 5 to 10 business days after we process it, and that final step is on their timetable rather than ours.

 

YOUR STATUTORY RIGHTS

 

Nothing in this policy limits any rights you have under applicable consumer protection law.